Returns & Cancellation Policy

Because timeless elegance should always feel effortless.

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Return with Confidence
At Urbane Essence, every saree is crafted with love and care. If your purchase doesn’t meet your expectations, we make returns easy and stress-free.

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✅ Return Eligibility
You may request a return within 7 days of delivery if:

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The saree is unused, unwashed, and in original condition

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All tags, packaging, and invoices are intact

You’ve received a damaged, defective, or incorrect item

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How to Initiate a Return
To request a return, don't hesitate to get in touch with us at
📧 info@myurbane.com
Include:

Your Order ID

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A brief reason for return

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Photographs (if the item is defective or wrong)

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Once approved, our team will assist with pickup instructions or next steps.

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Refund Timeline
Once we receive and inspect your return:

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Refunds are processed within 7–10 business days

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You can choose a refund to your original payment method or opt for store credit for your next purchase

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Cancellation Policy
Cancel Within 24 Hours
Orders can be cancelled within 24 hours of purchase, provided they haven’t been shipped.

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To cancel, please email us at 📧 info@myurbane.com with your order details.

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Once dispatched, cancellation is not possible, but returns may still be available as per our policy.

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Why It Matters
At Urbane Essence, we don’t just deliver sarees—we deliver stories woven with tradition, heritage, and style. That’s why we offer a fair and transparent return experience. Your trust in us means everything.

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Have questions?
We’re here for you:
📧 info@myurbane.com